Customer Experience Audit

Brandbaron is a Marketing Process Outsourcing Organization

Customer Experience Audit

Brandbaron helps brands track, manage and improve their customer experience across various customer touch points. These include:

  • Call Centers
  • Write Ins - Feedback Forms, General Enquiries
  • Service Centres including Branches
  • Email and Web Queries
  • At Point of Purchase

Customer experiences need to be standardised and consistently better than competition. Brandbaron helps you track customer experiences and reports these to you with data, analysis and recommendations on an agreed period basis. These include quantitative and qualitative assessments.

Examples of our work are:

  • Tracking of Delivery of Home Delivered Services
  • Retail Audits
  • Call Center Tracking
  • Branch Visitation
  • Email Response Tracking
  • Complaint Management Turnarounds
  • Benchmarking vs. Competition

Our Clients

Client Testimonials

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Neil Patel
Co-founder of Crazy Egg, KISSmetrics

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Neil Patel
Co-founder of Crazy Egg, KISSmetrics

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Neil Patel
Co-founder of Crazy Egg, KISSmetrics