Customer Retention and Loyalty

Brandbaron is a Marketing Process Outsourcing Organization

Customer Retention and Loyalty

Brandbaron helps brands by creating and executing programmes that enhance Customer Retention and Loyalty. These programmes are executed using various Direct Marketing contact tools including:

  • CRM Process Management
  • Proactive Customer Contact including Welcome Contact, First Bill, Second Bill and other Anniversary Contact Programmes
  • Activation Programmes including Dormant Customer Activation and New Customer Activation
  • Customer Dialogue using Newsletters, Interactive Media and other means of communication
  • Customer Meets, Events and Promotions
  • Customer Surveys
  • Customer Problem Resolution Services
  • Loyalty Programmes, Loyalty Cards
  • Value Added Services
  • Co-branding and Co-marketing Programmes
  • Joint Rewards Programmes

Brandbaron uses its own techniques and third party techniques for creation of effective customer retention programmes with the right mix of the above Direct Marketing tools. We also work with marketers to implement programmes that they have conceptualised.

Since Customer Retention often encompasses sales, marketing and customer service functions, we are able to work with all functions to create specific programmes.

Examples of our work are:

  • Churn Management Services for Telecom Operators
  • Loyalty programmes (including Loyalty Cards) for Consumer Marketing Companies
  • Co-branded and Affinity Card Programmes
  • Customer Problem Resolution Services

Our Clients

Client Testimonials

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Neil Patel
Co-founder of Crazy Egg, KISSmetrics

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Neil Patel
Co-founder of Crazy Egg, KISSmetrics

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Neil Patel
Co-founder of Crazy Egg, KISSmetrics